Delivery & returns

Delivery

Standard delivery from order, including manufacture, takes approximately 2-4 weeks depending on the time of year and product. Please see each individual product page for seasonal changes. Your estimated dispatch date is shown on the confirmation email sent to you, at the time of order. All items have free shipping included to UK mainland addresses.

FAST TRACK OPTIONS

This service is available online and through our Sales Office at the additional cost of £50 of 10 days Fast Tack or £75 for 5 days fast Tack. Delivery constitutes dispatch of your order within 5 or 10  working days dependent on which has been selected, from the date of order when placed before noon on any working day. Orders after that will be placed on the system the following day and the dispatch date calculated from then. Orders placed on a weekend will be processed on the following Monday so an expected dispatch will be calculated from that date.

DELIVER OUTSIDE THE UK

Please be aware if your cover is being shipped to outside the UK you will be responsible for paying the customs duty yourself via the courier. Your courier will confirm the value with you once the cover has been received please consider this before placing your order. The customers UK VAT will be removed automatically at checkout.

For reference our Outdoor covers manufactured from a non woven fabric is covered by the commodity code 6307909820 which is subject to a 6% Tax plus the country of entries VAT %. Our Indoor covers manufactured from woven textiles is covered by commodity code 6307901000 which is subject to a 12% Tax plus the country of entries VAT %

If you would like a quote please contact the team.

Returns Policy

Here at Specialised Covers we do our best to ensure customers are satisfied with the products they purchase and any faults on our part are dealt with swiftly and efficiently. Due to the nature of the products we sell and manufacture at Specialised Covers Ltd we have 2 returns policy dependent on whether the goods are made to order or stock items. Please see our returns policy below. For full details regarding Fabric Guarantees, Manufacturing Warranties, repairs and returns please see our Terms & Conditions page.

RETURNS POLICY – NON TAILORED COVERS / GOODS:

14 DAYS RETURN POLICY:

In the unlikely event of you wishing to return an item to us, please ensure that you send items back via Recorded Delivery. This will ensure that you have proof of postage and can also obtain proof of delivery.

If for whatever reason you do not like an item when it arrives, or it is damaged in transit, you can return it within 14 days of receiving it and we will issue a refund or replacement (provided that no personalisation has been carried out). Note however, that costs of return will not be refunded.

All unwanted goods and items shall be returned to Specialised Covers Ltd, Returns Department, Riverdale House, Dockfield Road, Shipley, West Yorkshire, BD17 7AD at the purchaser’s own expense. No ‘Postage and Packing’ costs, of any kind, will be included in the refund price of the returned good/s or item/s.

Items that go missing in the post will not be considered to have been returned to Specialised Covers Ltd. Safe delivery of returned goods is the full responsibility of the sender, and any such lost items will need to be claimed for by the sender. Specialised Covers will take no responsibility for items that go missing whilst in transit. For this reason we advise that all returning items are given full postal insurance.

Please note that all items returned should be posted to our main address – as shown above and on our Contact Us page. A full refund or exchange will be given provided that the items have not been damaged or used and returned to us within 14 days of purchase. Please also enclose a copy of your invoice together with details as to why you are returning your order and how you wish to have the matter resolved.

Items with defects of material or workmanship will be repaired or replaced at our discretion as covered under the manufacturers warranty.

RETURNS POLICY – TAILORED / BESPOKE COVERS

Please be aware, all good and items that are ‘Handmade To Order’, ‘Made to Order’, ‘Tailor Made’, ‘Tailor made to the individual’ ‘Bespoke’ or any other term that indicates that an item has been specifically, or specially, made for the purchaser is hereby known as ‘Bespoke’ and cannot be returned to us for a refund. (Please see ‘Distance Selling Act’ for your statutory rights).

Customers should always check with us before placing an order. If you are unsure about any item you wish to purchase from us, please email [email protected] or phone 01943 864 646 with your enquiry.

We reserve the right to offer a refund up to the total full value of the item purchased. Any refunds offered will not include any ‘Postage and Packing’ cost that have been incurred by either party.

Please Contact us before returning any ‘Bespoke’ goods or items.

Should any ‘Bespoke’ goods, or items, be returned to us without prior agreement in writing (i.e. by email or Letter) it will be the purchasers full responsibility to make arrangements to have any such ‘Bespoke’ goods, or items, returned to them at their own expense. We will attempt to contact you via email upon receipt of any unsolicited returned ‘Bespoke’ goods, or items, with our intent. Unsolicited returned ‘Bespoke’ goods, or item, left unclaimed for more than 90-days shall be considered as abandoned by the purchaser and become the property of Specialised Covers.

As the majority of our items are made to order to customers requests and vehicles they are all unique. Whilst every effort will be made to emulate the product shown in the photographs variation is to be expected. This can include but is not limited to:

– Slight colour variations – Slight fit variations – Different style of pipings and seams – Different size and weight

Please note all our goods are fully insured in transit to our customers and should an item get lost or damaged in transit we shall take care of it.

CUSTOM COVER TEST FITTING

Due to the tailored and bespoke nature of our products we request that all covers are tried on and fitted within 6mths of purchase. Any issues with fit must be reported in this time for us to amend the cover.

All tailored covers, once cut cannot be refunded or returned, we will make all reasonable effect to resolve any issue that may occur. As these covers are sold as bespoke items the distance selling act does not apply.

Refunds are only available on universal items, when notified 14 days from receiving the item.

Guarantees & Repairs Policy

WARRANTIES & GUARANTEES

All Specialised Covers products are covered by a 1 year Manufacturing Warranty and Fabric Guarantee from the date of delivery. This covers the performance of the fabric and the construction will not degrade during this period due to issues arising in manufacture or a fabric fault. This does not apply to wear and tear and storm damage.

Our fabrics have all been tested under British standards. Covers used outside of the UK are not covered by our Manufacturers Warranty.

Fabrics and Warranties are not valid when a product is purchased second hand or has been modified/repaired by a third party.

Towing Protectors must only be used for towing purposes; they are not intended as storage covers. A Towing Protector used for storage purposes will invalidate the Warranty and Specialised Covers will not be responsible for issues with the cover due to misuse.

The Manufacturers Warranty includes faults that can occur due to a manufacturing error. Examples include: faulty buckles/straps, faults with seams (causing the cover to leak), access points being in the wrong location.

Any manufacturing fault must be reported to Specialised Covers within 1 year. If a manufacturing fault is reported AFTER a year, then a cover would NOT be covered for a Warranty repair.

HEAT DAMAGE TO THE COVER

Due to increasing temperatures in the UK we can no longer guarantee the fabrics performance if left on in temperatures exceeding 25 degrees celsius. The ambient air temperature is not reflected in the cover temperature as these will be significantly higher if left in direct sunlight and can be almost double that of the air temperature.

Therefore please note covers should be removed to prevent damage to the cover fabric which will reduce the covers life span if the temperatures are above 25 degrees celsius . Higher UV stable fabrics are available on request and incur additional costs per cover. If a cover has been left out in extreme temperatures it will not be covered under its warranty and can be tested to confirm heat damage has occurred.

SOLAR PANEL HEAT DAMAGE

If your cover has a Perspex solar panel, please note that due to rising temperatures in the UK during the spring and summer months, it should not be used. While the Perspex is tested to withstand temperatures over 90°C, prolonged exposure to direct sunlight appears to cause the panels to become even hotter. This can soften the Perspex, making it malleable, and as it cools, it may crack, leading to water ingress. To prevent damage, we recommend using covers with solar panels only during the autumn and winter months.

WHAT THE FABRIC GUARANTEE COVERS

• Failed performance of fabric (such as water leaking through the fabric due to a fabric fault)
• Delamination of the fabric (where the layers of fabric start to separate therefore fabric not fit for purpose)

WHAT THE FABRIC GUARANTEE DOES NOT COVER

• Weather damage
• Stone chippings
• Sharp objects protruding through the fabric (such as bike racks/aerials)
• Animal/rodent scratches or bites
• Wear and tear
• Misuse
• Or any 3rd party damage

COVER FIT ISSUES

Please note that if a cover is returned due to a perceived fit issue and we are able to fit the cover with no issues, the error is due to the fitting instructions not being followed correctly or other factors beyond our control. In these situations the customer will be charged for the collection and re delivery of the product.  This will be a standard charge of £25 for collection and return of the cover within mainland UK.

OUT OF WARRANTY REPAIRS

Repairs are available on a case by case basis. Due to the nature of the products we manufacture, we must ensure the factory and machinery remains clean at all times. Used covers can damage machinery; therefore we cannot risk bringing dirty products into the factory so every repair must be initially assessed.

Any cover returned for repair MUST be clean and dry for us to complete the repair. Dirty covers will not be accepted and will be returned at cost to the customer.

Once a cover has passed its Warranty/Fabric Guarantee we are unable to offer free repairs. If a cover is outside its Warranty/Guarantee period and the cover is clean and in good condition, a repair can be made at a cost to the customer. The cost for this will be quoted on a case by case basis.

Specialised Covers DO NOT offer an alteration service. A cover cannot be altered due to a change of vehicle or request for a caravan solar panel, once the cover has been manufactured.

Repairs must be approved prior to any work being undertaken in-order-to ensure the cover is suitable to be brought into the factory. If you are unsure, call our team who will discuss your repair requirements.

Unable to find your answer? Contact our Customer Service team on 01943 864 646 or alternatively email us at [email protected]